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from our customersFrom Our Customers


When the Patriarch of the family reached the tender age of 92, he (and we) were faced with the problem of what to do with the home he lived in for more than 60 years. Our 1st thought was to place it “on the market”, so we contacted a Realtor friend and ask her for an appraisal of what would be the best way to sell the home. Her response was not encouraging. Though the house had what are called “good bones”, there were many items of concern related to “how to prepare it for sale”, and this was not what any of us were prepared for, or, equipped to address. About then we decided the best way might be to sell-as-is. We knew of someone who had sold their family home to Superior Builders. They described it all as a positive experience. We contacted Superior Builders. Our whole family appreciated how friendly and professional they were with us. Sometimes it is the small things that matter, but they went beyond the small things. They understood this was our home, our memories, and family, and they treated all of us with respect. The house is beautiful now, inside and out. We were given several tours (one on a Sunday morning when the Patriarch had the chance to see the old homestead). He and we are grateful. Our collective experience with Superior Builders rates them “5 stars”. I would recommend them to my closest friends and family. They have given our homestead new life for a new family! Thank you Suzy and team, you went above and beyond our imagination!
When we set about to look for a new home in 2005, many builders were contacted and many models visited. Then we stumbled on Superior Builder Inc. Suzy Couture was tending open house at an already completed home in Broad Brook. Our first contact with her was a good one, followed up to our surprise by a personalized letter. Although it took well over a year for us to come up with a plan that met our requirements, Suzy always responded quickly to all our questions along the way. After the contract was in place, of course we made changes and she arranged several meetings with the framer and the site manager to be sure we were all on the same page. She also did a good job of keeping our decision process on a schedule. This attention really paid off with no big surprises and a beautiful house completed on the promised day. Basically, I think Suzy did a terrific job in a role that was somewhat new to her at the time. Even now when questions arise, she is quick to respond to help out. Overall, Superior Builder did a good job and we are very happy with the outcome. While we have no plans to move, should that become a possibility, I wouldn't hesitate to call Suzy for the listing
Back in 1999 my wife and I purchased a 2 acre lot in Manchester with the intention of having our house built on that lot. We started to look at local contractors and we noticed that Superior Builders was located right in Manchester. Not only that, but their own house was located directly across the street from our lot. After several meetings with Jean-Yves Couture we contracted with Superior Builders to build our home. Prior to us signing the contract Jean-Yves informed us that he was fighting a severe illness and he wanted to make sure we were aware of that before we hired Superior Builders to build our home. My wife and I never had a second thought. You could tell that Jean-Yves and his family were stand-up people. We signed the contract with Superior Builders in January of 2000 and sadly Jean-Yves passed away in July of 2000. Well, the Couture family and all their loyal sub-contractor's never missed a beat. Our house was built on-time and adhered to all the standards that Superior Builders has become known for. Recently, we had the pleasure of having Superior Builders do some work in our home and I'm happy to report nothing has changed in 14 years. The same quality workmanship and friendly attitude that attracted us to them in the first place. I'm glad to say we have become friends with the entire family and would not hesitate to call them in the future.
We have had the pleasure of knowing the Superior Builder family for over 12 years. We live in a 1920 craftsman home. It is an Aladdin Kit home built by my husband's great grandfather. Our experience with Superior Builder was great. We wanted to keep the craftsman charm. Peter Couture was able to replicate the beautiful woodwork that needed to be replaced. Three rooms and a hallway were completed renovated and our home still has its craftsman charm with quality workmanship. They have also put a new roof on our barn, a new staircase on the back of the house, new windows on our porch and new front steps. We will highly recommend Superior Builder.
When my grandmother could no longer access her shower/bath tub safely we contacted Superior Builder Inc. We set up an appointment with through Suzy and Peter. Peter came to my grandmother’s house and made recommendations on how we could modify her bathroom for her needs. We could not be any happier how the bath room came out, they were able to remove the bath tub and install a walk in shower, new floor and toilet. Peter and his crew were able to get the job done without interfering with her daily routine and in a timely matter! They also left her house SPOTLESS at the end of every day they were there. I would highly recommend Superior Builder for any and all home improvement needs!
We used Superior Builders to remodel a small master bathroom. My experience with them was wonderful. They were responsive from my first phone call to get an estimate. They helped me through choosing fixtures, colors, and started the work as soon as the orders were in. They also showed up when they said they would and finished the job as quickly as they could. I hope to work with them again if we do more work on our house.
We are very pleased with all the work done on our home so far. And you can't even tell they've been here at the end of the day, unlike some contractors. We're very happy.
Suzy, Joe and I just love our new home. We have especially enjoyed the porches. We used one or the other every chance we got. We hate to leave our home.
We are so very happy with the work you did, and very happy with the way in which it was done. We literally did not know you had been at the house, they guys picked up after themselves so well. I appreciate that. We have some other projects that we will keep you in mind for.
Suzy, Feedback: Electrical - never saw such neat, organized wiring - really seems like nice work. Plumbing - ditto. Insulation - looks good so far - I like that they stuffed all the cracks around windows, etc.
I would rate this company in the top 3% of Builder's with respect to quality. Most builder's I deal with are usually in the top 20%.
Bill & I would like to thank you for all your help and ideas with the house. We are very fortunate to be working with such a nice family. Your dedication in providng excellent customer service is most commendable, and the quality of your homes shows that you take pride in your work for they are beautiful. Bill and I are very excited about our house and Suzy, you have been most wonderful. Thanks for jumping through hoops for us and most of all, thanks for helping me decorate!
My wife Deb and I moved into one of your Manchester homes built in 1998 last August and we love the home. It was truly a pleasure to receive the letter and original pictures of our home from you in yesterday's mail. What a great testament to Superior as a company for taking pride in the work and for maintaining contact with new residents. Impressive. We really do love the home.
It has been a pleasure working with Superior Builder of Manchester, Inc. Renovating a fatigued home takes a special skill. They totally moderize a property without losing any of the original character of the home. Their work is fabulous. Sandi Lanigan, Accredited Staging Professional
Guy's skill as a solid precision framer is easy to recognize. Guy's particular attention to framing has been noticed by scores of professionals as our home was being built. Peter's capacity as an overseer of subs duties had proven to be invaluable. You have successfully acted on our behalf when we could not meet with a dub and remained in contact with us during the entire process. Suzy, your wise use of a custom cooridnated timeline in step with your sub's time frame had made life so much easier for us during the building process......The true litmus test to customer satisfaction with a home built by Superior Builder is whether a customer woudl chose to build anddtional homes with Guy, Peter, and Suzy. Without hesitation, Bob and I recommend Superior Builder as our builder of choice, and would love to work with Superior Builder on our next home....We have nothing but happy memories and wonderful moments in the time spent with the Couture family while designing and building our beautiful custom home.
Just wanted to say thanks for a beautiful home. We really enjoyed working with you all!
Suzy, I've been meaning to drop you a note just to let you know just how happy we are with the house. It' is slowly coming together; we finally have enough boxes out of the garage to park the cars inside and my son even strung some holiday lights on the porch. Progress! Pete and I want to thank you, Peter, Guy and all of the others who helped pull everything together for us. It is such a well-built house and we are so pleased with the choices you made in getting it to the model stage and are happy with our finishing choices as well. The quality of workmanship and attention to detail is appreciated as well as the thought that you all obviously put in to how you've placed the houses on the lots to give everyone privacy and amazing views of the open land. We just love, love, love the house, the property and the entire neighborhood. It has turned out to be exactly the kind of neighborhood that we were looking for. Thanks again for all you help. Happy Holidays to all and enjoy your time "down under". PS.....I'm still trying to convince my friend to buy the model house in your other neighborhood :-)
I recently had the opportunity to enter into a contract to have a house built by Superior Builder. They were given quite a tight time frame in which to complete the project.. I was very pleased with the results. Not only was the project completed on time, but it was done to my satisfaction. I feel the house was built with pride along with quality materials. Even after taking possession of the house, the builder was very attentive of any minor problems I may have incurred. In fact, there has been numerous occasions where he has called me to see how things were and if any problems needed attending to. This type of service I thought was a thing of the past, but is still an important aspect of business with Superior Builder.
Dear Suzy, Thank you for stopping by on Friday and giving us the delicious dinner. We both enjoyed being lazy that night. I am healing up well and looking forward to getting back on my feet. Thanks again.

774 Lydall Street Manchester, CT 06042   Ph: (860)646-7222
info@superiorbuilderinc.com
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